Hughes Fire
& Security

Technician Field App

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Hughes Fire & Security

Field Console

Hughes Fire & Security — Technician Portal

Follow-up Ticket

Log a scheduled follow-up

Ticket

Technician

—

Customer Name

Account Number

Follow-up Details

Emergency?

Yes

On-Call Ticket

After-hours response record

On-Call

Technician

—

Customer Name

Account Number

Resolution

Follow-up Required?

Yes

Billing Information (if dispatched)

Dispatched to Location?

Yes

⚠ Weekend billing applies Friday 5 PM – Monday 9 AM. Enter billable hours only — not timesheet hours.

Billable Rate

Weekday

Weekend

Labor Time (Billable Hours)

Equipment Used

Inventory Request

Request stock from the warehouse

Inventory

Technician

—

Requested For

Installation

Service

Truck

Customer Name

Equipment Requested — one item per line Press Return/Enter after each item

Inventory Used

Log equipment consumed on job

Usage

Technician

—

Used For

Installation

Service

Customer Name

Equipment Used

Vehicle Maintenance

Record service or fuel stop

Vehicle

Technician

—

Date

Mileage

Service Location

Services Performed

Send a Message

General, permit, or inspection

Message

From (Technician)

—

Send To

Message Type

General

Permit Filed

Inspection

Message

Permit Type

Fire Only

Elec. Only

Fire & Elec.

Customer Name

Customer Address

Block

Lot

Town Filed

Inspection Status

Please Schedule

Scheduled

Customer Name

Customer Address

Block

Lot

Town Filed

Work Order Completion

Document a failed or incomplete job

Failed W/O

Technician

—

W/O Number

Date

Customer Name

Labor Hours

Services Performed

Equipment Used

Submitted successfully

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